In case you're unsure...
Inbound = You're receiving a call
Outbound = You're making a call
Total answered and unanswered inbound calls.
Total answered inbound calls.
Total unanswered inbound calls.
Total answered and unanswered outbound calls.
The longest call of the current day.
Answered outbound calls per extension.
Answered inbound calls per extension.
Average call duration per extension.
Total call duration per extension.
Answered and unanswered calls per extension.
Please note: wallboard does not monitor Total outbound unanswered calls. This can however be calculated by: Total Out (4) - Sum of Out Answered (6). So for example, in the screenshot above, this would be 3 total out calls - 2 out answered calls = 1 lost out call.
Other things to note:
Total In (1) = In Answered (2) + In Lost (3)
In Answered (2) = Sum of In Answered (7)
Avg Dur (8) = Total Dur (9) / Total Answered (10)
If you have any questions, please don't hesitate to get in touch with our support team.