In case you're unsure...

Inbound = You're receiving a call

Outbound = You're making a call

1

Total answered and unanswered inbound calls.

2

Total answered inbound calls.

3

Total unanswered inbound calls.

4

Total answered and unanswered outbound calls.

5

The longest call of the current day.

6

Answered outbound calls per extension.

7

Answered inbound calls per extension.

8

Average call duration per extension.

9

Total call duration per extension.

10

Answered and unanswered calls per extension.

Please note: wallboard does not monitor Total outbound unanswered calls. This can however be calculated by: Total Out (4) - Sum of Out Answered (6). So for example, in the screenshot above, this would be 3 total out calls - 2 out answered calls = 1 lost out call.

Other things to note:

Total In (1) = In Answered (2) + In Lost (3)

In Answered (2) = Sum of In Answered (7)

Avg Dur (8) = Total Dur (9) / Total Answered (10)


If you have any questions, please don't hesitate to get in touch with our support team.

01527 306001

support@invoco.net

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